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IT Service Desk

Imagine our IT Support experience to feel your employees before they realize a problem

Intersoft delivers a modern and impressive IT service desk experience to company employees that leverages the best from our cloud contact centre. Our intellectual IT service desk property provides modern digital work environments, virtual agent management and the automated workflows to enhance the experience of enterprise users. This service provides end-to-end user support from our industry experts with the intention of solving system issues.

User query/issue handling

We ensure our clients user issues or queries are captured, monitored and validated for further processing.

Communicating with users

We ensure that various types of information can be facilitated to users through the channel.

Optimization

To improve issue handling and communication with users, we have optimized all our processes through analysis, reporting, competence building, reviews, knowledge sharing, automation processes and much more.

Features we offer on IT Service Desk

Identify issues and diagnose problems

Identify issues and diagnose problems

Categorize solution

Categorize solution

Problem identification

Problem identification

Advice users

Advice users

Monitor Issues

Monitor Issues

Higher level support

Higher level support

Security

Security

Reliable

Reliable

Managing one or more Customer service

Managing one or more Customer service

Contact to Support service

Contact to Support service

Delivering customer service

Delivering customer service

We develop creative, reliable & secure IT Service Desk for you

Patience and Persistence

We make it our mission to, in no time at all, be on the same page as our clients while maintaining patience and understanding.

Creative Solution

Our team is comprised of creative individuals who understand our client’s preferences and strive to meet their creative needs.

Develop Your creation

We provide daily updates regarding client projects so that progress can be kept track of every step of the way, allowing our clients to see their creations flesh-out in real-time.

Quality assurance

Our services stem from impeccable expertise, foreseeing technology trend before they emerge

Assist creative team

We are a global team, dedicated exclusively to the projects of our clients. We listen to any sort of inquire and are enthusiastic to respond and assist.

Safety & Security

Developmental practice without compromise. There is nothing that isn’t repairable or unreliable.

our product

How we develop your Product

Gathering & Understanding of Client Requirement
Project Management & Team Formation
UI/UX Design & Prototyping
Concept Implementation & Development
Testing & Bug Fixing
Deployment & Go Live
Support & Maintenance

Business Benefit with Intersoft

Optimized business process

Invention

Reliability

Uniqueness

Compatibility

Flexibility

Security

Cost effectiveness

Hire Professional

Why choose Intersoft?

Reduce operating expenditures
Improve operational efficiency
Drive innovation
Helps business focus on their core competencies
Speed up clients’ products time-to-market by up to 50%
Test out your boldest ideas in our in-house R&D lab
Deploy development team and ramp up quickly
Save development costs by 30-40%

industry experience

With our 23+ years of excellence in wide, range of Industry to bring valuable insights and beneficial solutions to clients

Fintech & Online Banking

Automotive & Mobility Industry

Block Chain & Cryptocurrency

Telecom & Networking Industry

Electronic Vehicle Industry

AI / ML & IoT Industry

E-Commerce & Retail Industry

Robotics Process Automation

Online Educational Industry

Health Care & Life Science Industry

PRIVACY & DATA PROTECTION

We respect your privacy and we guarantee that your contact details will never be shared with any third parties under any circumstances.