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Jobs in Singapore |
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Regional GRS Coordinator - APAC region |
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| Primary Skills: |
- Strong analytical, decision making and problem solving skills
- Strong customer focus and understanding of the business priorities in which the assignment is positioned
- Self-motivated and prepared to work independently on multiple requests simultaneously
- Detail oriented, and able work under pressure in a fast paced global environment
- PC aptitude, including proficiency in MS Office
- Strong interpersonal, leadership, conflict management and negotiation skills
- General knowledge with respect to project budgeting / tracking will be beneficial
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| Secondary Skills |
The candidate is part of a regional team responsible for ensuring timely delivery of all core server requests (server installs, upgrades, moves and decommissions) within Asia Pacific.
He/She is expected to work closely with the service teams to coordinate the workload and the regional managers of other teams to ensure fulfillment of server demands for the region. In addition, the candidate will also liaise with business stream representatives on requests prioritization to ensure their demands move through the pipeline smoothly.
The candidate will become the request coordinator for all core server requests and is expected to have first hand info on any bottlenecks in the fulfillment process. He/She will work regularly with the server delivery management to review changes and enhancements to the workflow and process. Furthermore, this person is also expected to provide reporting on various aspects of server delivery in terms of capacity, workload, utilization and performance.
The candidate should have excellent interpersonal skills and be able to work constructively with people across various functional departments and geographies, also working with outside vendors as necessary to facilitate server deliverables. |
| Experience and Education details |
- A good Degree with at least 5 years of working experience.
- The candidate should also have experience in running large technology based initiatives within the banking area.
- Broad understanding of various technology areas such as servers, networks, application distribution etc
- Significant working experience in a global environment, working on multiple initiatives simultaneously.
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| Job Posted On |
ASAP / Immediate |
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Storage Support Analyst |
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| Job Description |
The team is responsible for providing technical support on Enterprise Storage infrastructure and software, including on-line, off-line, near-line and archiving solutions. They will be working closely with senior technical level support team to ensure that critical production incidents get resolved in a timely and efficient way, and will assist with or implement Enterprise Storage related Requests for Service.
Besides the above described operational duties, the GESS 24x7 Support team will be involved in trending and capacity management, and in this function interface to the Enterprise Storage Data Management function as well as to the various other ITI functional teams, specifically Wintel, Unix, DB Services and GMS.
The 24x7 support team supports the Enterprise Storage Solutions team with addressing the Enterprise Storage functional objectives, and participates in project work as far as it’s storage related and appropriate funding is secured. Included in this work is proactive maintenance on all Enterprise Storage platforms, which would include patches, new software releases, firmware upgrades and so on. This type of work will be performed after approval is received by the Storage Engineering function. |
| See below for a list of specific responsibilities within the GESS Infrastructure Support team: |
- 24x7 level support for Enterprise Storage infrastructure
- Identify and address storage bottlenecks
- Configuration management of shared storage infrastructure
- Implement requests for compliance to bank standards
- Implement agreed service level changes as requested by the customer
- Problem Management (RCA's)
- Provision of data for MIS reports
- Implementation of Enterprise Storage hardware and software deployments General platform specific knowledge & support
- Inventory management
- Availability management for the Enterprise Storage environment
- Validation of security requirements for off-line storage
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| General Experiences/ Skills Required |
- Ability to work within a global team, i.e. interface with various teams in various regions/locations effectively
- Good written and oral communication skills (English)
- Good problem solving skills, ability to perform formal root cause analysis
- Good analytical skills and the ability to proactively put forward technical recommendations
- General business awareness: ability to distinguish between business requirements, commercial requirements and technical
- Ability to work according to defined processes and procedures, such as request for service process, incident management, problem management, and prioritisation.
- Ability to define and improve job related processes and procedures
- Ability to work independently and without close supervision
- Willingness to work in a highly dynamic environment which requires flexibility and timely reaction to urgent requirements
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| Job specific Experiences/ Skills Required |
Below a list of items which are beneficial to meet the requirements of this job opening. Please note that these are not all prerequisites to apply for the opening, but the more items you have experience on, the better you match the open position: |
- Must have recently worked in a specialist Storage support role within a Storage Environment for at least five years
- Fundamental knowledge on Enterprise Storage hardware & software ( i.e. CX SAN, DMX SAN, NAS, ECC, NetBackup, Backup Silos, Archiving Solutions, Storage Media….)
- Fundamental knowledge of SAN Fabrics and CISCO Director class Switches
Intermediate sysadmin skills on either NT or Unix platforms
- Experience with storage related issues, on physical (disks, tapes, silos, LUNS, HBA, etc.)as well as logical level-(filesystem, housekeeping, backup catalogues
- Specialist knowledge of performance and capacity issues with regards to enterprise Storage
- Good understanding of basic networking concepts
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| Minimum Experience |
4 years |
| Maximum Experience |
7 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/Storage Support Analyst - Singapore/2005 |
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Job Posted On 06 Dec 2005 |
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Storage Support Specialist |
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| Job Description |
The team is responsible for providing expert technical support on Enterprise Storage infrastructure and software, including on-line, off-line, near-line and archiving solutions. They will be working closely with GESS 1 st/2 nd level support team to ensure that critical production incidents get resolved in a timely and efficient way, and will assist with or implement Enterprise Storage related Requests for Service.
Besides the above described operational duties, the GESS Infrastructure Support team will be involved in trending and capacity management, and in this function interface to the Enterprise Storage Data Management function as well as to the various other ITI functional teams, specifically Wintel, Unix, DB Services and GMS.
The infrastructure support team supports the Enterprise Storage Solutions team with addressing the Enterprise Storage functional objectives, and participates in project work as far as it’s storage related and appropriate funding is secured. Included in this work is proactive maintenance on all Enterprise Storage platforms, which would include patches, new software releases, firmware upgrades and so on. This type of work will be performed after approval is received by the Storage Engineering function. |
| See below for a list of specific responsibilities within the GESS Infrastructure Support team: |
- 3 rd level support for Enterprise Storage infrastructure
- Identify and address storage bottlenecks
- Configuration management of shared storage infrastructure
- Release management of shared storage infrastructure
- Implementation of new shared storage infrastructure
- Implementation of Enterprise Storage Projects
- Implement agreed service level changes as requested by the customer
- Problem Management (RCA’s)
- Provision of data for MIS reports
- Implementation of Enterprise Storage hardware and software deployments
- Specialist platform specific knowledge & support
- Inventory management
- Availability management for the Enterprise Storage environment
- Validation of security requirements for off-line storage
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| General Experiences/ Skills Required |
- Ability to work within a global team, i.e. interface with various teams in various regions/locations effectively
- Good written and oral communication skills (English)
- Good problem solving skills, ability to perform formal root cause analysis
- Good analytical skills and the ability to proactively put forward technical recommendations
- General business awareness: ability to distinguish between business requirements, commercial requirements and technical
- Ability to work according to defined processes and procedures, such as request for service process, incident management, problem management, and prioritisation.
- Ability to define and improve job related processes and procedures
- Ability to work independently and without close supervision
- Willingness to work in a highly dynamic environment which requires flexibility and timely reaction to urgent requirements
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| Job specific Experiences/ Skills Required |
Below a list of items which are beneficial to meet the requirements of this job opening. Please note that these are not all prerequisites to apply for the opening, but the more items you have experience on, the better you match the open position: |
- Must have recently worked in a specialist Storage support role within a Storage Environment for at least five years
- Specialist knowledge on Enterprise Storage hardware & software ( i.e. CX SAN, DMX SAN, NAS, ECC, NetBackup, Backup Silos, Archiving Solutions, Storage Media….)
- Specialist knowledge of SAN Fabrics and CISCO Director class Switches
- Intermediate sysadmin skills on either NT or Unix platforms
- Specific experience with storage related issues, on physical (disks, tapes, silos, LUNS, HBA, etc.) as well as logical level (filesystem, housekeeping, backup catalogues )
- Specialist knowledge of performance and capacity issues with regards to Enterprise Storage
- Good understanding of basic networking concepts
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| Minimum Experience |
4 years |
| Maximum Experience |
7 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/Storage Support Specialist - Singapore/2005 |
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Job Posted On 06 Dec 2005 |
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Operator |
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| Job Description |
Personal characteristics: |
A proactive person, who is willing to integrate fully into a team role environment. Being able to work calmly and logically under pressure, this person must be able to undertake tasks across a multi-systems platform environment. An ability to demonstrate a professional attitude to his work and role within a customer facing environment, and utilising good oral and written communication skills, is also a pre-requisite of this role. |
| Qualifications |
- 18-24 months experience minimum within an Operations environment. Experienced in working to a Shift Pattern desirable.
- Previous experience in working in a multi-systems Platform Operations environment.
- Experience in Multi-System first line Monitoring & Reporting.
- Operations System Platform experience of running day end batch on at least two of the following environments; - VMS, Linux or Unix, W2k
- Experience desirable in the following;- Microsoft Excel, Word, Outlook, Customer Services skills (Help Desk), Problems and Change Management, Problem Escalation, Remedy
- Experience on Monitoring tools like MOM, DOM, Netcool is with added advantage
- Good Oral and Written Communication skills.
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| Roles & Responsibilites |
- Reports to Shift Leader
- Working within a team of 4 people
- Following a shift pattern covering 24x7
- First Line Level Support across all the System Platforms that the Operations Team have responsibilities for.
- Be expected to undertake without assistance (post training), all daily and weekly
- Operational responsibilities that exist both inside and outside the Operations Bridge environment.
- Co-ordinate to resolve project or tasks with supports in the other region.
- Notify/Escalate all errors/problems/issues through the Shift Leader and team members to ensure everyone is aware of ongoing problems.
- Invoke Problem Management Procedures when applicable across all the relevant Platforms when detailed to do so.
- Adhere to existing Daily, Weekly, Monthly, Annual Schedules within the Operations environment.
- Ensure that all Operations Documentation is kept fully up to date.
- Cross-Train junior members of staff as/when required.
- Attend Technical Meetings representing the Operations Team as/when requested to do so.
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| Minimum Experience |
2 years |
| Maximum Experience |
4 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/Operator - Singapore/2005 |
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Job Posted On 06 Dec 2005 |
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Data Center Engineers |
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| Job Description |
Business Environment: |
HP will streamline and bring operating efficiencies to our customer’s (a leading global investment bank) core Data Center services through the implementation of end to end ticket management and other best practices enabling a more cost effective and manageable operation. |
| Objectives |
- Member of a team who is responsible for physical server and network management and system operations across our customers’ 4 Tokyo data centers. Service Hours supported are 24*7 so candidate needs to be willing to work night shift and weekends on a scheduled basis.
- Server/Network equipment check reboot, LED check, cable check, tester setup
- Voice and Data Patching
- Server/Network equipment MAC (receive, rack, connect, OS build/clone, config memory/disk/cards/monitoring agent/backup/auto reboot, disposal)
- Data backup and Restore
- File Transfer Service
- Print Distribution service
- Power Recycling of servers
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| Qualifications |
- Reports to Shift Leader
- 2+ years experience working in a data center
- Voice and Data patching experience
- Server assembly and configuration skills – for Sun, Compaq/HP, Router, LAN switch/hub
- Basic network skills
- Basic electrical power knowledge
- Legato Networker (or a similar software which consolidates backup/recovery across UNIX, windows and Linux platforms)
- Basic Unix administration skills
- Unix Shell Script Programming
- MS Dos Batch file programming
- Basic Windows administration skills
- Basic Print and File transfer skills
- Fluent English (All staff) and Japanese (for 30% of the staff)
- Ability to accurately follow documented work process and to contribute to continual improvement
- Ability to work effectively in diverse, foreign, and multi-cultural environments.
- Demonstrated success working with demanding end users and balancing company interests at the same time
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| Minimum Experience |
2 years |
| Maximum Experience |
4 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/Data Center Engineers - .NET - Singapore/2005 |
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Job Posted On 06 Dec 2005 |
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Helpdesk Analyst |
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| Job Description |
Bilingual (J/E) Helpdesk Analyst (2-3 positions) |
| Start Date: ASAP |
The mission of this person is to provide the services and support required to operate, control, and sustain the desktop environment. Services provided as per SLA include: |
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- Answering and logging service calls from Users for Desktop products and services
- Providing first point of contact for users with problems or service requests.
- Communicate with users on their requests/problems
- Learn quickly when new products and services are introduced
- Screening of calls
- Dispatching calls to 3rd Party Vendors where necessary
- Managing calls dispatched to 3rd Party Vendors
- Dispatch calls to Support Desk/Support Services groups depending on the call
- Responsible for end-to-end Call Management
- Take ownership of all the calls coming into Service Desk
- Periodically updating calls/customer as required
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| Skills Required |
To meet the above objectives the person should possess: |
- At least 2-3 years experience in Support field
- Sound technical knowledge on Windows NT, 2000, XP
- Sound knowledge on networking, should have worked on LAN/WAN technology
- Excellent communication skills
- Have worked on Helpdesk environment previously
- Should be a good team player
- Good analytical skills
- MCSE would be an advantage
- Ability to communicate verbally and in writing in English
- Make judgment as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided.
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| Minimum Experience |
2 years |
| Maximum Experience |
3 years |
| Locations |
Singapore, preference will be given to candidates who are in Singapore and/or Malaysia |
| Reference |
Ref.No.SG/Bilingual (J/E) Helpdesk Analyst - Singapore/2005 |
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Job Posted On 06 Dec 2005 |
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Sensor network and context awareness system development |
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| Job Description |
- C Programming Language
- Embedded System Development
- Firmware Development
- PC GUI Programming
- Experience in Communication Protocol Development
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| Minimum Experience |
2 years |
| Maximum Experience |
4 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/Software Engineers - Embedded Systems - Singapore/2005 |
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Job Posted On 06 Dec 2005 |
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Software Engineers - J2EE |
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| Job Description |
The successful candidate will have a minimum of 5+ years commercial experience in all of the following skills, candidate must be able to demonstrate the following: |
- JAVA,J2EE,JSP, EJB, XML, SQL, RDBMS, ORACLE.
- It is highly desirable to have several of the following: XML, Clearcase, J2EE, J2SE, Unix Shell Scripts, Weblogic.
- IT is essential to have an in-depth knowledge of RDMS including Oracle/SQL/Sybase etc, candidates will have advanced SQL skills, detailed stored procedures and t-sql
- This role is working on core software applications development for FINANCIAL DOMAIN, candidates must be able to demonstrate a similar background and a proven track record.
- In addition to the technical skills it is essential that candidates have the right attitude, a can do approach to their work and a genuine desire to learn.
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| Minimum Experience |
5 years |
| Maximum Experience |
7 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/Software Engineers - J2EE - Singapore/2005 |
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Job Posted On 06 Dec 2005 |
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Technical Support Executive |
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| Job Description |
Global Mobile Technology Help Desk Analyst responsible for resolving Mobile Computing and Remote Access Related trouble calls from users in or out of the office environment.
Probable Daily Activities: |
- Respond to trouble calls and reports from users of mobile computing and remote access system to include Windows XP laptop/desktop computers, connecting to the Networks via various forms of remote access (VPN, Dial-up, Wireless Ethernet, Browser Based Remote Access, all via Internet).
- Assist users in diagnosing problems and proscribing the necessary steps to properly connect.
- Determine problem based on user description of the problem, if necessary talking user through checks to identify root cause, or through using remote access technology to do necessary trouble shooting to determine cause and resolve issue.
- Document all reported problems for necessary record keeping, to identifying trends, and assisting in future problem resolution.
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| Desired Profile |
- Extensive knowledge and background in Microsoft Applications especially Microsoft Office
(Word, Excel, PowerPoint, Access) and Microsoft Outlook/Exchange.
- Knowledgeable in principles of networking, functions of network components, TCP/IP, network security, virus protection and removal procedures.
- Training and experience in customer relations.
- Industry Experience : 2+ yrs experience is a must.
- Previous experience in Mobile and Remote access technology support; Experience in Financial Services/Banking Industry highly desired; Information technology help hesk/call center experience highly preferred. Desktop support or IT training experience helpful.
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| Interpersonal Skills: |
Excellent verbal communications skill, tactful and diplomatic in dealing with
users/clients/customers; good listener, capable of being assertive without being overbearing, patient, able to focus on root cause of problem without being distracted by emotional state of user asking for help. |
| Minimum Experience |
2 years |
| Maximum Experience |
5 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/Technical Support Executive/2005 |
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Job Posted On 06 Dec 2005 |
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Unix Systems Engineer |
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| Job Description |
Supporting UNIX server and systems (running on IBM Blades/Dell/HP/Compaq boxes) regionally/ globally in critical production environment. 24 x 7 operations. 12-hour or 8-hour shift role. |
| Desired Skills |
- UNIX Administration (Sun Solaris, Linux.)
- Must have at least 4 - 5 years of experience on UNIX admin under critical production systems.
- Must have experience in banking environment.
- Must have good communication skills
- Good knowledge and hands on experience with Veritas products such as VxVM, VxFS, VCS.
Minimum Experience
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| Minimum Experience |
4 years |
| Maximum Experience |
6 years |
| Locations |
Singapore |
| Reference |
Ref.No.SG/ Unix systems Support/ 2005 |
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Job Posted On 06 Dec 2005 |
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